Invitation To Be Heard: Our Patient Forum


patientforumWould you like to have your voice heard and your views about the service listened to? Then please get involved in our patient forum.

What is it?

  • A patient forum or panel is something which is set up ‘by patients for patients’ to ensure you receive high quality care.
  • It’s a group of patients who are willing to listen, discuss and then represent patient views.
  • It’s an opportunity to find solutions in response to issues highlighted.
  • Not everything can realistically be influenced or changed, but we can guarantee a discussion and some things can change! For example, the evening clinic came about because of patients voicing their need.
  • The forum enables the service to consult with you about potential changes and service developments.
  • It gives the service the opportunity to listen, understand and respond to your needs and expectations.
  • A forum is for detailed discussion between patients, clinical staff and, if needed, managers – whose main aim is to maintain but also improve quality of care.
  • We’re also looking to canvas and express views about the forthcoming Trust merger with University Hospital Birmingham.

Through our forum, our patients can have a voice in an organised way. It’s not for individual, personal complaints, however – these must be dealt with in the usual way on an individual basis.

Our next meeting is on Wednesday, 15th February 2017 at 6pm, at Hawthorn House, Heartlands Hospital.

Would you like some more information? Would you like to attend the next session?  Are you worried about attending?  Would you like to express thoughts and ideas but can’t attend?  Email  or telephone – 0121 424 0980 / 2360

Please let us know if you intend to come along on 15th Feb to the next patient forum – so we can arrange seating and refreshments!

So, what do you think ?